Refunds

If your Card does not arrive

If payment succeeds but your Card is not available, contact support@composium.app with the email or Checkout reference you have. The application retries recoverable delivery failures for up to 48 hours. If it still cannot deliver the Card, it stops automatic retries, removes the raw writing, and marks the paid purchase for manual support reconciliation. The payment record remains. The application does not issue an automatic refund; support will review the case and process any approved refund through Stripe. This does not limit statutory rights or remedies.

Withdrawal rights

Your statutory withdrawal rights are preserved. A 14-day withdrawal right may apply to an online purchase. For electronically delivered digital content, that right can be lost only if the legal requirements are met, including prior express consent to begin delivery, acknowledgment that the right will be lost, and confirmation on a durable medium.

Current Checkout does not collect that separate consent and acknowledgment, so we do not rely on immediate delivery to remove your withdrawal right. You may notify us at support@composium.app; you may also use any other withdrawal route available under law. We will confirm receipt and handle eligible refunds within the applicable legal time limits.

The online withdrawal function required for eligible online contracts from 19 June 2026 is not implemented in this app. This email contact does not replace that function; it must be addressed before consumer launch where the requirement applies.

See the Finnish Competition and Consumer Authority (KKV) for consumer guidance.

Contact

Composium Oy · Business ID 3568278-5
c/o Silento, Topeliuksenkatu 21 A 14, 00250 Helsinki, Finland
support@composium.app